Back office full of your best employee

AI models now perform the labor historically found in a back office: Navigating systems, reading faxes, making phone calls, and reasoning with data. Mandolin is the first and only company designed from the ground up to cover the end-to-end back office tasks for administering specialty drugs.

Our results speak for themselves

Mandolin helps infusion centers accelerate authorizations, reduce denials, and unlock more revenue — all without adding staff. Explore real-world case studies showing how clinics are scaling profitably while improving patient access and experience.

24x increase in speed

Previously, staff processed an average of 250 documents per day manually, with each document taking 20 minutes and up to 3 days to make it into the EHR. With Mandolin’s AI agents, that same workflow now takes just 3 minutes per document, with end-to-end turnaround under 2 hours — a 24x improvement in speed. What once required over 100 full-time staff has become a streamlined, automated process, enabling faster patient starts and a more efficient back office.

CEO, national AIC company

0 day backlog

Mandolin eliminated a 4-day prescription backlog by automating intake workflows that previously relied on 2–3 full-time staff. Before go-live, the team processed 200–300 new prescriptions per day manually, spending 10–12 minutes per Rx and struggling to stay ahead. Now, the backlog is zero, and prescriptions are processed in real time — accelerating patient access and freeing up staff to focus on higher-value clinical tasks.

SVP of Operations, top 20 specialty pharmacy

13 Outsourced FTEs

Mandolin’s automation enabled a national AIC to scale to 4,500+ patients/month while refocusing 13 outsourced roles on complex cases instead of repetitive tasks. By replacing fragmented, labor-intensive workflows with AI agents, they streamlined operations, reduced overhead, and accelerated time to therapy — all without increasing headcount.

Director of FP&A, national AIC company

Workflows, not widgets

No APIs. No integrations. Every step, fully automated.

Intake & Onboarding

Mandolin instantly reads, interprets, and acts on referral forms, lab reports, and clinical notes — regardless of formatting or source and enters it into your EHR.

Benefits Verification

Mandolin performs full benefits investigations by navigating payer portals, extracting eligibility data, and making outbound calls — just like a trained back-office specialist.

Patient Out-Of-Pocket Estimation

Calculates patient out-of-pocket costs with precision — factoring in real-time benefits, site-specific fee schedules, co-pay assistance, GPO and 340B pricing, and drug acquisition costs.

Medical Policy Review & Prior Authorization

Compares medical policy requirements with patient charts then compiles and submits prior auths via portals, faxes and phone calls.

Claims Statusing and Appeal Automation

Tracks claim status automatically by making portal checks or payer calls then interpreting remits so your team doesn’t spend hours chasing for updates.

Fully Compliant, Always Transparent

Mandolin is built with compliance at its core — every action our AI agents take is logged, traceable, and aligned with payer requirements and healthcare regulations.

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